If you receive a product that is damaged during delivery, please contact us as soon as possible after receiving your order. We may request photos as proof of the damage to help us assess the issue.
Once the issue has been reviewed and the refund is approved, we will arrange a full refund for the affected order, subject to applicable laws and regulations.
2. Damaged, Defective or Incorrect Items
Please inspect your order upon receipt. If you receive a defective or damaged product, or an item different from what you ordered, please contact us promptly at liumamabakery@gmail.com.
Please provide your order details and, where applicable, photos of the affected items. We will review the issue and determine an appropriate resolution.
3. Refund Processing Time
Once a refund has been approved, we will initiate the refund process within 3–5 working days.
The time required for the refunded amount to appear in your account may vary depending on the payment service provider, bank or original payment method. Where applicable, refunds will be processed through the original payment method.
4. Late or Unsuccessful Deliveries
Customers are responsible for providing accurate and complete delivery information, including the recipient’s name, delivery address and valid contact number.
Delivery may be unsuccessful if:
The recipient is unavailable at the delivery address at the agreed delivery time.
The delivery address provided is incorrect or incomplete.
The recipient cannot be identified at the stated address.
The contact number provided is invalid or the recipient cannot be reached after reasonable attempts.
For unsuccessful deliveries caused by these circumstances, refunds may not be available due to the perishable nature of our products. If a recipient refuses to accept a delivery, we will assess the circumstances in accordance with this policy and applicable laws.
We are not responsible for delays caused by circumstances beyond our reasonable control. However, please contact us if you experience a delivery issue so that we can assist where possible.
Nothing in this policy is intended to exclude any consumer rights that cannot legally be excluded under applicable Malaysian law.
5. Feedback and Complaints
For feedback, complaints or refund enquiries, please contact us at:
Email: liumamabakery@gmail.com
Company Name: Soon Loong Food & Confectionery Sdn. Bhd. Trading Name: LiuMama Bakery SSM Registration No.: 201801041748 Address: No. 26, Jalan Ekoperniagaan 2/7, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia
