We provide our websites, including the information, tools and services available through them, subject to your acceptance of these Terms and Conditions and any policies referenced herein.
By accessing our websites or purchasing products from us, you agree to be bound by these Terms and Conditions. These terms apply to all website visitors and customers.
Please read these Terms and Conditions carefully before using our websites. If you do not agree with these terms, please do not use our websites or services.
We may update these Terms and Conditions from time to time by publishing the revised version on our websites.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse or cancel an order where reasonably necessary, subject to applicable laws.
You understand that information you submit through our websites, excluding payment information handled by our payment service provider, may be transmitted over various networks and adapted to technical requirements. Payment information is handled through the relevant payment processing arrangements.
You may not reproduce, duplicate, copy, sell, resell or exploit any part of our websites or services without our prior written permission, except as permitted by law.
The headings in these Terms and Conditions are included for convenience and do not affect their interpretation.
SECTION 3 - ACCURACY OF INFORMATION
We make reasonable efforts to ensure that the information on our websites is accurate and up to date. However, product descriptions, prices, availability and other information may occasionally contain errors or omissions.
Information on our websites is provided for general information and purchasing purposes. We reserve the right to correct errors and update information when necessary.
Where an error materially affects an order, we may contact the customer to explain the issue and discuss an appropriate resolution, subject to applicable laws.
SECTION 4 - MODIFICATIONS TO SERVICES AND PRICES
Product prices and availability may change from time to time.
We reserve the right to modify, suspend or discontinue any part of our websites or services where necessary. Such changes will not affect rights that customers have already acquired under applicable laws or confirmed transactions, except where otherwise permitted by law.
SECTION 5 - PRODUCTS AND SERVICES
Certain products may be available exclusively through our online stores and may be subject to limited availability.
We make reasonable efforts to display product images, descriptions and colours accurately. However, the appearance of products may vary slightly depending on your device or screen settings.
Product descriptions, prices, promotions and availability may be updated from time to time.
Orders, returns, exchanges and refunds are subject to our applicable Refund & Returns Policy.
Nothing in these Terms and Conditions excludes or limits any consumer rights that cannot lawfully be excluded or limited under Malaysian law.
SECTION 6 - BILLING, ORDERS AND ACCOUNT INFORMATION
We reserve the right to review, refuse or cancel an order where reasonably necessary, including where an order appears to be fraudulent, contains incorrect information or cannot be fulfilled.
If we need to make a material change to or cancel an order, we will make reasonable efforts to notify the customer using the contact information provided.
Customers are responsible for providing accurate and complete billing, contact and delivery information when placing an order.
Please ensure that your email address, telephone number, billing details and delivery address are correct so that we can process your order and contact you when necessary.
For information about refunds and returns, please refer to our Refund & Returns Policy.
SECTION 7 - THIRD-PARTY TOOLS AND SERVICES
Our websites may use third-party tools and services to support website functionality, payment processing, delivery arrangements and other operations.
Your use of third-party services may also be subject to the relevant third party’s terms and policies.
We make reasonable efforts to use appropriate service providers but cannot guarantee the uninterrupted availability of services operated by independent third parties.
SECTION 8 - THIRD-PARTY LINKS
Our websites may contain links to third-party websites or services.
We do not control independent third-party websites and are not responsible for their content, policies or practices.
Customers should review the applicable terms and privacy policies before using third-party websites or services.
Questions or complaints relating to a third party’s own products or services should be directed to the relevant provider, without affecting any rights customers may have against us under applicable law.
SECTION 9 - COMMENTS AND CUSTOMER FEEDBACK
If you submit comments, feedback or other content to us, you must ensure that the content is lawful and does not infringe the rights of others.
You must not submit content that is unlawful, defamatory, abusive, misleading, threatening or contains malicious software.
We reserve the right to review, moderate or remove comments that violate these Terms and Conditions or applicable laws.
By submitting feedback or suggestions to us, you grant us permission to use that material for the purpose for which it was submitted and for related business improvement purposes, subject to applicable laws and any separate agreement between us.
You remain responsible for the content you submit.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal data through our websites is governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose and protect personal data in connection with our websites and services.
Please refer to our Privacy Policy for further information.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our websites may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges, delivery times or product availability.
We reserve the right to correct such errors and update information where necessary.
If an error affects an order that has already been placed, we will make reasonable efforts to contact the customer and determine an appropriate resolution in accordance with applicable laws.
SECTION 12 - PROHIBITED USES
You must not use our websites or their content:
For any unlawful purpose or in violation of applicable laws.
To infringe our intellectual property rights or the rights of others.
To submit false, misleading or fraudulent information.
To upload or transmit viruses, malicious code or other harmful material.
To collect or misuse another person’s personal data without proper authorisation.
To send spam or engage in phishing or other fraudulent activities.
To interfere with or circumvent the security features of our websites.
To disrupt the operation or security of our websites or related services.
We may restrict or suspend access to our websites where we reasonably believe that these terms have been violated, subject to applicable laws.
SECTION 13 - DISCLAIMER AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain the availability and functionality of our websites. However, we cannot guarantee that access will always be uninterrupted, secure or error-free.
To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control, including interruptions to third-party services or network failures.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or limits any consumer rights or remedies that cannot lawfully be excluded.
SECTION 14 - INDEMNIFICATION
You agree to be responsible for losses or claims arising directly from your unlawful use of our websites or your material breach of these Terms and Conditions, to the extent permitted by applicable law.
Nothing in this section excludes or limits any rights or remedies available under applicable law.
SECTION 15 - SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.
If it cannot be enforced, the affected provision will be severed without affecting the validity of the remaining provisions.
SECTION 16 - TERMINATION AND SUSPENSION
We may restrict or suspend access to our websites or services if we reasonably believe that a user has materially breached these Terms and Conditions, engaged in fraudulent activity or used our websites unlawfully.
Termination or suspension will not affect rights or obligations that arose before the termination date.
Any outstanding payment obligations and provisions that are intended to continue after termination will remain effective to the extent permitted by law.
SECTION 17 - ENTIRE AGREEMENT
These Terms and Conditions, together with the policies referenced herein, govern your use of our websites and services.
They should be read together with our Privacy Policy and Refund & Returns Policy.
If any provision conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.
SECTION 18 - GOVERNING LAW
These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia.
SECTION 19 - DISPUTE RESOLUTION
If you have any questions, concerns or complaints regarding our products, services, orders or transactions, please contact us at liumamabakery@gmail.com.
We will make reasonable efforts to review your concerns and resolve the matter through good-faith discussions.
If a dispute cannot be resolved through mutual discussion, either party may seek resolution through the appropriate channels available under the laws of Malaysia.
Nothing in this section limits any rights or remedies available to consumers under applicable Malaysian law.
SECTION 20 - CHANGES TO TERMS AND CONDITIONS
We may update these Terms and Conditions from time to time to reflect changes to our business operations, website features or applicable legal requirements.
The latest version will be published on our websites. We encourage customers to review this page periodically.
Changes will not affect rights that cannot lawfully be altered retrospectively.
SECTION 21 - CONTACT INFORMATION
If you have any questions regarding these Terms and Conditions, please contact us:
Company Name: Soon Loong Food & Confectionery Sdn. Bhd.
Trading Name: LiuMama Bakery
SSM Registration No.: 201801041748
Email: liumamabakery@gmail.com
Address: No. 26, Jalan Ekoperniagaan 2/7, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia.
